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DORUČOVANIE TOVARU
According to the information of the carriers, it is forbidden to send shipments to Russia to a private person according to Russian legislation. Shipments to Russia for individuals by DHL Express have been prohibited since 2010. We apologize, but we are not be able to send the goods to Russian Federation.
Worldwide shipping is free!
Tovar sa prepravuje kuriérskymi spoločnosťami SPS, DPD, PACKETA, Slovenská pošta.
Yes, we ship worldwide except Russia based on the information of the carriers that it’s forbidden to send shipments to Russia to a private person according to Russian legislation.
V ľavom hornom rohu nájdete tlačidlo "sledovanie objednávky". Vyplňte ID objednávky a e-mailovú adresu kliknite na tlačidlo "sledovať", potom uvidíte odkaz na sledovanie a zhrnutie vašej objednávky.
Platba
Payments can be made by Bank Transfer, Paypal and credit card via Stripe.
Objednávky
Once you have found your item, select quantity and click on the ADD TO CART button. Check your cart in the right top corner and fill up the form with shipping and payment details. Hit place the order and that’s it! Easy right?
Unfortunately, editing or canceling order after submit won’t be possible based on our fulfilment automated warehouse which will process your order immediately.
V prípade objednávky príde kupujúcemu potvrdzujúci email o prijatí a o odoslaní objednávky,trackovacie číslo zásielky, informácie o dodaní tovaru.
Odstúpenie od kúpy
Yes, you can. Goods can be returned within 14 days of purchase. Modified or used products or any items marked as non-refundable on the product page are not within our return guidelines.
Goods can be returned within 14 days of purchase. If you have an account on our Eshop follow this steps: My account > Orders > Request warranty. As a reason for request choose “RETURN GOODS”. If you don’t have an account simply fill out our online form here: https://www.wstore.sk/returns-and-guarantees/ . Then send us the goods by mail with provided tracking number. Pack that properly to avoid any damages. After we receive and check the product we’ll send you a refund.
The length of the warranty depends on the type of product. Refurbished products have a 30-day warranty. New products have 12-36 months depending on the specific product. You can find the length of warranty on each product page.
Warranty claims can be open for each product separately from your order. If you have an account on our Eshop follow this steps: My account > Orders > Request warranty. As a reason for request choose “DEFECTIVE ITEM”. If you don’t have an account simply fill out our online form here: https://www.wstore.sk/warranty-claim/ . Then send us the goods by mail with provided tracking number. Pack the shipment properly to avoid any damages. Modified or items with any signs of damages will be marked as irreparable and are not within our warranty guidelines.
Produkty a sklad
Pokiaľ sa prihlásite na svoj zákaznícky účet budete vidieť katalógové ceny výrobkov, ktoré sú aktualizované denne.
Tovar vyfakturovaný do 14:00 hod. bude zaslaný v deň fakturácie. Tovar fakturovaný po 14:00 hod. bude zaslaný v nasledujúci pracovný deň.
Zákaznícky účet
You can see the “Lost your password?” button on the login page. After clicking on it, enter your username or e-mail address and you will receive a link to create a new password.
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